Payment and Refund Policy

Last updated on 04 November 2026.

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases of courses, workshops, and related digital materials offered by newsalix through its website. The services include professional training modules on studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. It covers both individual course enrolments and bundled professional development packages targeted at participants in the United Kingdom. Any purchase made on the site is subject to this policy in addition to the site's general terms of service.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed materials, extended access periods, or certification fees. These charges are clearly shown at the checkout stage before payment is authorised. Currency conversion fees charged by your card issuer or bank are your responsibility and are not included in the displayed price.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, PayPal, and bank transfers for course purchases. Payment is authorised at the time of order placement. All transactions are processed through secure third-party payment gateways that comply with UK data protection standards under the Data Protection Act and UK GDPR. Your payment details are never stored on our servers. Authorisation may be declined if fraud screening flags the transaction, in which case you will be notified immediately.

Order Confirmation, Contract Formation, and Booking Process

Once you complete the checkout process and payment is successfully authorised, you will receive an email confirmation containing your order details. A legally binding contract is formed at this point. For live or scheduled sessions, booking is confirmed only after full payment and receipt of the confirmation email. Access to digital course content is granted immediately upon successful payment and contract formation.

Cancellation Rights and Applicable Periods

Under UK consumer law you have the right to cancel most distance contracts within 14 days of the contract being formed without giving a reason. For digital content, this right is lost once download or streaming access begins if you have given prior express consent and acknowledged that the right will be lost. Cancellation requests must be submitted in writing to hello@mediacityuk.co.uk within the applicable period.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations made within the 14-day cooling-off period provided no substantial access to digital content has occurred. Non-refundable items include any portion of a course that has been accessed, downloaded materials, or completed live sessions. Promotional or discounted bundles may have different eligibility rules stated at purchase. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal expectations.

Step-by-Step Procedure to Request a Refund

To request a refund, email hello@mediacityuk.co.uk with your order number, full name, and reason for the request. Include any relevant supporting information. Requests must be made from the email address associated with the original purchase. You will receive an acknowledgement within two working days confirming receipt of your request.

Inspection, Approval, Rejection, and Notification of the Decision

Each refund request is reviewed within five working days. We assess whether the request meets the eligibility criteria outlined above. You will be notified by email of the approval or rejection decision, including any reasons for rejection. Approved refunds will specify the expected processing timeline.

Refund Method, Processing Time, and When Funds Reach the Customer

Refunds are issued to the original payment method. Processing typically takes between five and ten working days after approval, though bank transfer refunds may take up to fourteen days depending on your financial institution. You will be notified once the refund has been processed.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses are considered delivered once access credentials are issued. Subscriptions automatically renew unless cancelled at least seven days before the renewal date. Promotional offers are subject to the same 14-day cooling-off rules but lose refund eligibility upon access. No partial refunds are available for partially completed subscription periods.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment you will be contacted to arrange an alternative method. Duplicate charges will be investigated and refunded automatically if confirmed. Chargebacks are treated as disputes and may result in suspension of access until resolved. Suspected fraudulent activity leads to immediate cancellation and reporting to relevant authorities in line with UK regulations.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Privacy and Electronic Communications Regulations. These rights include remedies for faulty digital content and the right to cancel within the cooling-off period where applicable.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact us via the form on our Contacts page or email hello@mediacityuk.co.uk. We may update this policy from time to time. The current version is always available on the website and the last-updated date is displayed at the top of the page. Continued use of the site after changes constitutes acceptance of the revised policy.